Crush AI Privacy Policy

1. Who we are

Crush AI operates the website at crushs-ai.com and the companion chat service offered through it. In this policy, "Crush AI", "we" and "us" mean the operator of that service, and "you" means any adult visitor or account holder.

2. Scope of this policy

This policy covers every page of the Crush AI website, the chat experience and any support conversation you have with us. It does not cover third-party websites you reach by following a link away from Crush AI.

3. Age requirement

Crush AI is strictly for adults aged 18 or older. We do not knowingly collect information from minors. If we learn that an account belongs to a person under 18, the account and its data are deleted without notice.

4. Information you give us

• Account details such as an email address, username and password.
• Profile preferences, including the companion styles and interests you select.
• Messages, prompts and any content you send inside a chat.
• Support requests, feedback and correspondence with our team.
• Billing details processed by our payment providers when you upgrade.

5. Information collected automatically

• Device type, operating system, browser and screen size.
• Approximate location derived from IP address at country or city level.
• Pages viewed, referring page, session duration and interaction events.
• Diagnostic records generated when something on Crush AI fails to load.

6. Cookies and similar technologies

Crush AI uses cookies and local storage to keep you signed in, remember display preferences and measure aggregate traffic. Essential cookies cannot be switched off without breaking sign-in. Analytics and marketing cookies can be refused through your browser settings.

7. Why we process your data

• To create and secure your Crush AI account.
• To deliver conversations, images and voice content you request.
• To personalise companions and remember conversation context.
• To process payments and prevent fraudulent charges.
• To improve reliability, quality and safety of the service.
• To respond to support requests and legal obligations.

8. Legal bases for processing

Where the GDPR or a comparable law applies, we rely on contract performance to run your account, legitimate interests to keep Crush AI secure and improving, consent for optional cookies and marketing, and legal obligation where retention is required by law.

9. Chat content

Conversation content is stored so your companion can remember it. It is linked to your account, is not published, and is not sold. Limited automated checks run against prohibited content categories to keep the service lawful.

10. Personalisation and automated processing

Crush AI adapts responses using your stated preferences and prior conversation history. This processing does not produce legal effects concerning you and never determines access to credit, employment or similar outcomes.

11. Marketing communications

We may email you about features, offers and account activity. Every marketing email includes an unsubscribe link, and unsubscribing never affects transactional messages such as receipts or security notices.

12. Sharing with service providers

We share the minimum data required with hosting, payment, email delivery, analytics and anti-fraud providers. These providers act on written instructions and may not use Crush AI data for their own purposes.

13. Payment data

Card numbers are never stored on Crush AI systems. Payments are handled by PCI-DSS compliant processors, and we retain only a transaction reference, the amount, the currency and the status.

14. International transfers

Data may be processed in countries other than your own. Where required, transfers rely on Standard Contractual Clauses or an equivalent safeguard recognised by your local regulator.

15. Data retention

Account data is kept while your account is active. Chat history is kept until you delete it or close the account. Billing records are retained for the period required by tax and accounting rules, typically up to seven years.

16. Account deletion

You can request deletion of your Crush AI account at any time. We remove profile data and chat history within thirty days, except records we must legally keep or anonymised statistics that no longer identify you.

17. Security measures

We use encrypted connections, encrypted storage for sensitive fields, restricted internal access, logging of administrative actions and regular review of our infrastructure. No online service can promise absolute security.

18. Data breach handling

If a breach is likely to create a risk to your rights, we notify the relevant supervisory authority and, where required, affected users, describing what happened and the steps we have taken.

19. Your access and portability rights

You may request a copy of the personal data Crush AI holds about you, in a structured, commonly used format, and you may ask us to transmit it to another provider where technically feasible.

20. Correction and deletion rights

You may correct inaccurate details from your account settings or by contacting us, and you may ask for erasure of data we no longer need for a lawful purpose.

21. Objection and restriction rights

You may object to processing based on legitimate interests and ask us to restrict processing while a dispute about accuracy or lawfulness is being resolved.

22. Withdrawing consent

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

23. California residents

Crush AI does not sell or share personal information as those terms are defined by the CCPA and CPRA. California residents may exercise access, deletion, correction and non-discrimination rights by contacting us.

24. Do Not Track and global privacy signals

Crush AI honours recognised opt-out preference signals sent by your browser where applicable law requires it. Standard Do Not Track headers are not currently supported by a common industry standard.

25. Third-party links

Pages on Crush AI may link to external sites and offers. Once you leave crushs-ai.com, the privacy practices of the destination apply, and we encourage you to read them before sharing anything.

26. Aggregated and anonymised data

We may create statistics that cannot identify any individual and use them to describe usage patterns, improve features or explain the service publicly.

27. Complaints

If you believe Crush AI has mishandled your data, contact us first so we can put it right. You also have the right to complain to the data protection authority in your country of residence.

28. Changes to this policy

This policy may be updated as the service evolves. The revision date at the top always reflects the current version, and material changes are announced on the site before they take effect.

29. Contact

Questions about privacy at Crush AI can be sent to privacy@crushs-ai.com, and we aim to answer every request within thirty days.